ACCESSIBILITY STATEMENT
1. Website Accessibility
The Office for Foreigners undertakes to ensure the accessibility of the website https://mos.cudzoziemcy.gov.pl/ in accordance with the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities. This accessibility statement applies to the Office for Foreigners’ website: https://mos.cudzoziemcy.gov.pl/.
- Website publication date: April 27, 2026
- Date of the last major update: April 27, 2026
The website is partially compliant with the Act of April 4, 2019, on the digital accessibility of websites and mobile applications of public entities due to the following non-compliances or exclusions. There may be situations where, despite the efforts of the website editors, certain documents published on the site are inaccessible due to the fact that they originate from various sources or were published based on rules adopted by another institution. This statement was prepared on February 5, 2025.
This declaration was prepared based on a self-assessment conducted by a public entity.
Standard keyboard shortcuts can be used on the website.
2. Feedback and Contact Information
If you encounter any accessibility issues with the website, please contact us. The person responsible is Katarzyna Górnicka, email address: dostepnosc@udsc.gov.pl. You can also contact us by calling 47 721 76 77. You may use the same channel to request information that is currently inaccessible or to file complaints regarding a lack of accessibility.
Everyone has the right to request that a website, mobile app, or any element thereof be made digitally accessible. You may also request that information be provided in alternative formats, such as having a digitally inaccessible document read aloud, describing the content of a video without audio description, etc. The request should include the requester’s contact information, specify which website or mobile app is involved, and provide a way to contact you. If the person making the request indicates a need to receive information in an alternative format, they should also specify the format of that information.
The public entity should fulfill the request immediately and no later than within 7 days. If meeting this deadline is not possible, the public entity shall immediately inform the requester of when the request can be fulfilled, provided that this period does not exceed 2 months. If ensuring accessibility is not possible, the public entity may propose an alternative method of accessing the information.
If the entity refuses to fulfill the request to ensure accessibility or provide alternative access to the information, a complaint may be filed against such action.
After exhausting all other options, the complaint may also be submitted to the Ombudsman.
3. Architectural Accessibility
The building at 16 Koszykowa Street, which houses the Office for Foreigners, is partially adapted to the needs of people with mobility impairments.
There is 1 parking space for people with disabilities in front of the building.
You may enter the building and all its rooms with an assistance dog or a guide dog.
The reception desk is located to the left of the entrance. The passage beyond is secured by gates that a person in a wheelchair can pass through. The ground floor has been modernized. There is a platform and an elevator accessible to people with disabilities. A tactile map is installed on the ground floor. Directional markings in Braille are placed on the stair railings.
There are two elevators in the building. One elevator is accessible to people with disabilities. The other elevator is not accessible to people with disabilities.
There are 4 portable induction loop systems available in the building on Koszykowa Street.
Upon checking in at the reception desk, every person with a disability will be assigned an assistant who will provide support in handling matters and assistance within the office.
Polish Sign Language (PJM) interpreters are available at the office. The need for a sign language interpreter must be requested at least three days in advance by:
- sending or submitting a request to the following address: Office for Foreigners, ul. Taborowa 33, 02-699 Warsaw,
- sending an email to: dostepnosc@udsc.gov.pl,
- calling via a third party: 47 721 76 77.
The Office for Foreigners building at ul. Taborowa 33 houses a service point for foreigners. The office is accessible by public transportation—the nearest stop is TABOROWA, bus line 165.
The building has two entrances: one for the public at the front of the building and one for staff and service personnel at the rear. The main entrance is wheelchair-accessible, featuring a ramp and sliding doors. To the left of the main entrance to the office, there is a ramp for people in wheelchairs. The entrance doors (exterior) are marked with high-contrast signage, and their width allows for easy passage by a person in a wheelchair. However, the employee entrance is only partially accessible—there is a ramp, but no sliding doors. A security guard is always present at the door to assist with opening it. One parking space has been designated in the parking lot for people with disabilities, specifically for employees of the facility.
The entrance to the customer service hall is separated by a metal detector gate and a baggage screening device. Additionally, to the right of the entrance, there is a gate wide enough to allow a person in a wheelchair to pass through freely.
To the right of the entrance is the customer service hall with seven service counters, including one for people with mobility impairments.
Service counters in the Customer Service Hall:
1 - Information, opening hours: Mon. – 8:00 AM–6:00 PM, Tue.–Fri. 8:00 AM–4:00 PM, break 12:00 PM–12:30 PM
2 - Temporary Foreigner Identity Documents, Residence Cards, and Geneva Travel Documents, opening hours: Mon. 10:00 a.m.–6:00 p.m., Tue.–Fri.: 8:00 a.m.–4:00 p.m.
3, 4 - Temporary Foreigner Identity Documents, Residence Cards, and Geneva Travel Documents, opening hours: Mon. – Fri. 8:00 AM – 4:00 PM
5 - Passport deposit/archive, opening hours: Mon. – 8:00 AM–6:00 PM, Tue.–Fri. 8:00 AM–2:00 PM
6, 7 - Reception Desk, opening hours: Mon. – 8:00 AM–6:00 PM, Tue.–Fri. 8:00 AM–4:00 PM, lunch break 12:00 PM–12:30 PM
The office building meets accessibility standards for people with disabilities and has no architectural barriers that hinder free movement. There are two elevators on the ground floor. The elevator doors are automatic and sliding. The button panel inside the elevator cabins is located on the left side of the cabin, approximately 1.15 meters above the floor.
There are restrooms on the ground floor, including one adapted for people with mobility impairments.
The four service counters in the lobby are equipped with portable induction loops.
Upon checking in at the reception desk, every person with a disability will be assigned an assistant who will provide support in handling matters and assistance within the office.
Polish Sign Language (PJM) interpreters are available at the office. The need for a sign language interpreter must be requested at least three days in advance by:
- sending or submitting a request to the following address: Office for Foreigners, ul. Taborowa 33, 02-699 Warsaw,
- sending an email to: dostepnosc@udsc.gov.pl,
- calling via a third party: 47 721 76 77.
