The Case Handling Module portal was created to enable foreigners to complete and submit residence permit applications on-line and to provide them with the necessary knowledge about migration procedures.
ACCESSIBILITY STATEMENT
1. Website Access
The Office for Foreigners is committed to ensuring accessibility of the website https://mos.cudzoziemcy.gov.pl/ in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities. The accessibility statement applies to the website of the Office for Foreigners: https://mos.cudzoziemcy.gov.pl/.
Website publication date: 15 April 2021
Date of last major update: 11 March 2026.
The website is partially compliant with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to the following non-compliances or exclusions. There may be situations where, despite the efforts of the website editors, certain documents published on the website are unavailable due to the fact that they come from different sources or have been published based on rules adopted by another institution. The statement was made on 05.02.2025.
The statement was made on the basis of a self-assessment carried out by a public entity.
Standard keyboard shortcuts can be used on the website.
2. Feedback and contact details
Please contact us, if you have any problems accessing the website. The person responsible is Katarzyna Górnicka, email address: dostepnosc@udsc.gov.pl. You can also contact us by calling 47 721 76 77. The same method can be used to submit requests for information that is not available and to file complaints about the lack of accessibility.
Anyone has the right to request that a digital website, mobile application or any of their elements are made accessible. It is also possible to request for information to be made available in alternative formats, for example, reading a document that is not digitally accessible, describing the content of a film without audio description, etc. The request should include the details of the person making the request, an indication of which website or mobile application is concerned and the method of contact. If the person making the request indicates a need to receive the information in an alternative form, they should also specify the form of this information.
The public entity should fulfil the request promptly and no later than within 7 days. If it is not possible to meet this deadline, the public entity shall immediately inform the applicant when it will be possible to fulfil the request, but this deadline may not be longer than 2 months. If it is not possible to ensure accessibility, the public entity may propose an alternative way of accessing the information.
If the public entity refuses to fulfil the request to ensure accessibility or alternative access to the information, a complaint may be lodged against such action.
Once all possibilities have been exhausted, the complaint may also be sent to the Ombudsman.
3. Architectural accessibility
The building at 16 Koszykowa Street, which houses the Office for Foreigners, is partially adapted to the needs of people with physical disabilities.
There is 1 parking space for people with disabilities in front of the building.
Assistance and guide dogs are allowed in the building and all its rooms.
The front desk is located on the left-hand side of the entrance. The further passage is secured with gates that can be passed through by a person in a wheelchair. The ground floor underwent modernisation. There is a platform and a lift accessible to people with disabilities. A tyflomap is installed on the ground floor. The staircase handrails have directional markings in Braille.
There are two lifts in the building. One lift is adapted for the needs of people with disabilities. The other lift is not adapted for the needs of people with disabilities.
There are 4 portable induction loop sets available in the building at Koszykowa Street.
Each person with a disability, after reporting to the front desk, will be assigned an assistant who will provide support in dealing with matters and care on the premises of the office.
A Polish sign language (PSL) interpreter is available at the office. The need to use the services of a sign language interpreter should be reported at least three days in advance by:
- sending or making an application to the following address: Office for Foreigners, 33 Taborowa street, 02-699 Warsaw,
- sending an email to the address: dostepnosc@udsc.gov.pl,
- making a phone call with the help of a third person: 47 721 76 77.
The building of the Office for Foreigners at 33 Taborowa Street houses a service point for foreigners. The office can be reached by public transport, the nearest stop: TABOROWA, bus line 165.
The building has two entrances: one at the front for external customers and one at the back for employees and service staff. The main entrance is wheelchair accessible with a ramp and sliding doors. There is a ramp on the left side of the main entrance. The entrance door (outside) is marked with contrasting colours and is wide enough for a person in a wheelchair to pass through. The staff entrance, on the other hand, is only partially accessible – there is a ramp, but no sliding door. There is always a security guard at the door who will help open it. One parking space for people with disabilities, employees of the entity has been designated at the parking lot.
The entrance to the customer service room is separated by a metal detector gate and a baggage screening device. In addition, there is a gate to the right of the entrance that is wide enough for wheelchair access.
To the right of the entrance is the customer service centre with seven service desks, including one for people with physical disabilities.
Windows in the customer service centre:
1 – information, opening hours: Mon. – 8:00 am -06:00 pm, Tue. – Fri. 8:00 am - 04:00 pm, break 12:00 – 12.30 pm
2 – Temporary Foreigner Identity Documents, Residence Cards and Geneva Travel Documents, opening hours: Mon. 10:00 am -06:00 pm, Tue. – Fri.: 8:00 am -04:00 pm
3.4 – Temporary Foreigner Identity Documents, Residence Cards and Geneva Travel Documents, opening hours: Mon. - Fri. – 8:00 am -04:00 pm
5- Passport deposit/archive, opening hours: Mon. - 8:00 a.m. – 4:00 p.m. Tue. – Fri. 8:00 am - 02:00 pm
6- 7 – Registration office, opening hours: Mon. - 8:00 a.m. – 06:00 p.m., Tue. – Fri. 8:00 a.m. – 4:00 p.m., break noon – 12:30 p.m.
The office building meets the standards of a place adapted for people with disabilities, it has no architectural barriers hindering free movement. There are two lifts on the ground floor. The lift doors are automatic and sliding. The button panel in the lift cabins is located on the left side of the cabin, at a height of approx. 1.15 m from the floor.
There are toilets on the ground floor, including one adapted for people with physical disabilities.
The four windows in the service hall are equipped with portable induction loops.
Each person with a disability, after reporting to the front desk, will be assigned an assistant providing support in dealing with matters and care on the premises of the office.
A Polish sign language (PSL) interpreter is available at the office. The need to use the services of a sign language interpreter should be reported at least three days in advance by:
- sending or making an application to the following address: Office for Foreigners, 33 Taborowa street, 02-699 Warsaw,
- sending an email to the address: dostepnosc@udsc.gov.pl,
- making a phone call with the help of a third person: 47 721 76 77.